Terms and Conditions
ProRome, LLC presents this website, prorome.com, and all of its information and documents, for any and all users and customers. By accessing this site, the user and customer is promising his/her assent and agrees to the ‘Terms & Conditions’ found herein. The ‘Terms & Conditions’ represent a binding agreement between ProRome, LLC and the user and customer. The user/customer must read this page in depth before using this site. If he/her does not agree to the ‘Terms & Conditions’ he/she must not use this site. Since the ‘Terms & Conditions’ may be revised at any time, the user’s/customer’s continued use of this site signifies his/her assent and acceptance of any changes to the ‘Terms & Conditions’ of the site ‘prorome.com’.
ProRome, LLC, will hereby be referred to as ‘ProRome.’
REGISTRATION AND PAYMENT
In order to book a tour a nonrefundable deposit must be made.
The remaining balance is to be divided into two equal payments.
In the case that the client must cancel the deposit will not be refunded for any reason. The cost of the airline ticket (if applicable) is also 100% non-refundable. The remaining balance is 100% refundable up until 79 days prior to departure. After 79 days prior to departure the trip is 100% non-refundable. In the case that ProRome cancels the trip for any reason 100% of the cost will be refunded to the client (excepting the non-refundable deposit).
ProRome strongly recommends the purchase of trip cancellation insurance, which is available for coverage of expenses in conjunction with cancellation due to illness or accident. Baggage insurance is also recommended. In the event that you must cancel your participation in a travel program, trip cancellation insurance is likely the only source of reimbursement.
PASSPORTS AND VISAS
Valid passports are required for travel to all destinations. Check with the appropriate consulate or embassy for the latest visa requirements. For useful information, please visit italy.usembassy.gov
Prices include two pieces of baggage per person (one carry-on piece, one checked piece). Weight restrictions may apply on internal flights. Baggage and personal effects are at owner’s risk throughout the travel program. Check with the airline for other baggage restrictions applicable to international flights.
Prices are based on current rates of exchange, tariffs and taxes. ProRome reserves the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets. ProRome also reserves the right to withdraw a tour or any part of it to make such alterations in the itinerary or with the tour inclusions as it deems necessary or desirable and to pass on to tour members any expenditures or losses caused by delays or events beyond its control. Itineraries and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond ProRome control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.
ProRome reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a reservation with ProRome, program members agree to allow their images to be used in such photographs. Program members who prefer that their images not be used are asked to identify themselves to their travel program escort at the beginning of their program.
CLAIMS AND REFUNDS
Refunds are not made for any missed services, except for verifiable extenuating circumstances. Please see our Limits on Responsibility on this page. For verifiable claims to be considered, they must be received in writing within 15 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the Operating Company verifying the claim. Any refunds considered will be based on the actual price of the services involved and not on a per diem basis. Refunds will not be issued for unused sightseeing trips or meals. ProRome will not accept any liability for any claims that are not received within 15 days of the termination of your travel program. All claims for days missed while travelling should be made in writing within 15 days of the termination of the program.
ProRome will not accept any responsibility for mistakes or errors in airfare bookings made by independent third parties. The traveler’s confirmed reservation itinerary will have detailed tour information, and it is up to the traveler to ensure the correct arrival and departure flight information from the tour start and end cities. The independent agent will arrange the best-priced airfare available in the class category you request at the time of your booking. Please note that certain airfares are subject to a service fee. Should you cancel or change your air reservation before or after your departure, cancellation penalties apply.
Airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. These programs may use the services of any IATA carrier. International air carriers are subject to international air conventions limiting their liability. The limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package. The passage contract in use by these companies, when issued, shall constitute the sole contract between the companies and the purchaser of these travel programs and/or passage.
LIMITS ON RESPONSIBILITY
ProRome does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result ProRome is not liable for any negligent or willful act of any such person or entity or of any third person.
ProRome acts solely as agents for the client with respect to all transportation, hotel and other tour arrangements. In that capacity, ProRome exercises all reasonable care possible to ensure the traveler’s safety and satisfaction, but, ProRome neither assumes nor bears any responsibility or liability for any injury, death, damage, loss, accident, delay, or irregularity arising in connection with the services of any airplane, train, ship, automobile, motor coach, carriage, or other conveyance, or the actions of any third-party involved in carrying the traveler or in affecting these tours. ProRome is not responsible for damages, additional expenses, or any other losses due to cancellation, delay or other changes in air or other services, sickness, weather, strike, war, civil disturbances, acts or threats of terrorism, travel warnings or bans, termination or suspension of war risks or other carrier insurance, quarantine, acts of God or other causes beyond its control. All such losses must be borne by the traveler, and tour rates provide for arrangements only for the time stated. In the event of cancellation, delay or rescheduling mandated by any of the aforesaid causes beyond ProRome’s control, the passenger shall have the option to receive a refund of as much of such advance tour expenditures as ProRome can recover on the traveler’s behalf from carriers, third-party tour vendors, etc., but, ProRome shall not have any obligation or liability to the traveler beyond the foregoing. ProRome reserves the right to make alterations to the tours itinerary and to substitute hotels, vehicles, ships, or activities if this is required. ProRome reserves the right to cancel, delay, or reschedule any tour prior to departure, and, so long as this is not due to any of the aforesaid causes beyond our control, the passenger shall be entitled to a full refund of all monies paid to that point if he/she so desires, less any non-refundable deposits or uncollectible expenses incurred. ProRome is not responsible for delays, changes or cancellation costs due to incorrect, incomplete or expired traveler documents.
In addition and without limitation, ProRome is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
Risks: There are certain inherent risks in travel of the type involved here. These include, but are not limited to, hiking, walking, climbing injuries and altitude sickness, and in all trips dangers of animals, inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of a medical emergency. Passenger assumes all such risks with regard to these possibilities.
Travel Advisories/Warnings: It is the responsibility of The Traveler to become informed about the most current travel advisories and warnings by referring to the U. S. State Department’s travel website at www.travel.state.gov/ or by phone at 1-888-407- 4747. In the event of an active State Department Travel Warning against travel to the specific destination location(s) of the trip, should The Traveler still choose to travel, notwithstanding any travel advisory or warning, The Traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
Arbitration Agreement: Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Limits on Responsibility Clause, or any information relating in any way to the trip, or to the trip itself, shall be settled solely and exclusively by binding arbitration in Virginia, USA, in accordance with the rules of the Arbitration Association then existent.
Travelers Representations: The Traveler represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. ProRome reserves the right to decline to accept anyone on a trip. ProRome reserves the right to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.